Latest

The Problems with 5-Star Rating Systems, and How to Fix Them

(with Josh Breinlinger and Julian Wright) Harvard Business Review, July 2019

Creating platforms by hosting rivals

(with Bruno Jullien and Julian Wright) forthcoming, Management Science, March 2019

Platforms and the exploration of new products

(with Julian Wright) forthcoming, Management Science, November 2018

The Best Way for Netflix to Keep Growing

Harvard Business Review, August 2018