Professor of Information Systems at Boston University’s Questrom School of Business. Specializing in strategy for marketplaces, platforms, and AI-based businesses. Full Bio
Why do rational users join a platform that ultimately makes them worse off?
Analyzes the AI technology stack to evaluate the potential for market concentration and competition policy challenges.
A framework for distinguishing high-potential marketplaces from those destined to fail, focusing on the defensibility of their network effects.
(with Julian Wright) July-August 2024
Why do buyers and sellers bypass marketplaces after using them to connect, and what can the marketplaces do to combat such leakage?
What are the economic factors that determine the competitive advantage firms can obtain when using customer data to continuously improve their products?