Popular press

• Understanding the Tradeoffs of the Amazon Antitrust Case

  (with Chiara Farronato, Andrey Fradkin and Dionne Lomax) Harvard Business Review, January 2024

• To Get Better Customer Data, Build Feedback Loops into Your Products

  (with Julian Wright) Harvard Business Review, July 2023

• How Higher Ed Can Contend with Learning Platforms

  (with Chrysanthos Dellarocas) Harvard Business Review, December 2022

• Platform Chronicles

  (with Julian Wright) Substack newsletter, launched December 2020

• What California’s New Gig Work Law Gets Wrong About Gig Work

  (with Julian Wright) Harvard Business Review, September 2019

• The Problems with 5-Star Rating Systems, and How to Fix Them

  (with Josh Breinlinger and Julian Wright) Harvard Business Review, July 2019

• The Best Way for Netflix to Keep Growing

  Harvard Business Review, August 2018

• Online Media Is Tested When Social Platforms Come To Town

  New York Times interview, April 2016.

• Work 3.0: Redefining Jobs And Companies In The Uber Age

  Forbes Op-Ed, September 2015.

• The Dawning of the Age of Flex Labor

  (with Rob Biederman) Harvard Business Review Blog Post, September 2015.

• Companies Need an Option Between Contractor and Employee

  HBR Blog Post, August 2015.

• How Facebook Can Totally Undermine Apple and Google in the Platform Games

  Wired Op-Ed, February 2014.